Unravel the Terms and Conditions governing our website. Embark on this virtual journey with us!

Welcome to our website. Here, we offer visa processing, digital photo processing, and other related services (collectively referred to as the "Services"). Please note that this website is not owned, operated, sponsored, endorsed by, or affiliated with any government or governmental agency. By accessing and using our Websites and mobile applications (if applicable), you agree to be bound by the ensuing Terms of Service (referred to as the "Terms of Service"), which may undergo amendments periodically. We retain the right to modify or change specific portions of these Terms of Service at our sole discretion.

Moreover, certain services provided through our platform may entail additional terms and conditions. These additional terms can be found within the Service and are subject to potential changes. It is important to review and familiarize yourself with these terms, including our Privacy Policy section. By utilizing our Services, you acknowledge and accept all the terms and conditions mentioned within these Terms of Service.

Access and Use of the Service

• Registration Obligations

To access and utilize specific features of the Service, it may be necessary for you to register with any of the websites. By opting to register for the Service, you are acknowledging and agreeing to furnish truthful, precise, up-to-date, and comprehensive information about yourself as prompted by the Service’s registration form. Please be advised that your registration data and certain other personal information are subject to the guidelines outlined in our Privacy Policy. Individuals who are below 18 years of age are prohibited from using the Service, whether or not they choose to register.

• Member Account, Password, and Security

It is your sole responsibility to ensure the confidentiality of your password, account, if applicable, and to take full accountability for all activities conducted using your password or account. You hereby agree to promptly inform us of any unauthorized use of your password or account or any other security breaches. Additionally, it is imperative that you properly log out of your account at the conclusion of each session when accessing the Service. Failure to comply with this section absolved us from any liability for any losses or damages that may arise as a result of your non-compliance.

• Modifications to Service

We retain the right, at our discretion, to make alterations or cease the Service (or any part thereof) temporarily or permanently, with or without prior notice. By using the Service, you acknowledge and agree that we shall not be held liable to you or any third party for any modifications, suspensions, or discontinuations of the Service.

• Mobile Service

The service encompasses a range of services that can be accessed through a mobile device, collectively referred to as the “Mobile Services”. If you choose to access the Service via a mobile device, please be aware that your wireless service carrier may impose standard charges, data rates, and additional fees. Moreover, it is important to note that certain Mobile Services may be subject to prohibition or restrictions imposed by your carrier, and not all Mobile Services may be compatible with every carrier or device.

By utilizing the Mobile Services, you consent to receive communications from us and other associated entities via SMS, MMS, text message, or other electronic means to your mobile device. Additionally, please be aware that certain information regarding your usage of the Mobile Services may be communicated to us. In the event that you modify or deactivate your mobile telephone number, it is your responsibility to promptly update your account information with us. This ensures that your messages are not inadvertently transmitted to the individual who acquires your previous number.

Service Regulation

The regulations pertaining to visas are subject to change without prior notice. We cannot be held accountable for any such modifications or any delays or losses incurred as a result of such changes.

Furthermore, we shall not be liable for any costs, damages, or expenses arising from any fault or cause whatsoever. This includes but is not limited to, liability for alterations in travel plans, travel interruptions, travel limitations, and the associated expenses and costs. These damages, expenses, or costs may be incidental, direct, consequential, special, exemplary, or of any other nature, and may include loss of profits or income. However, our liability shall not exceed the service fees paid by the customer for visa, photo, or passport processing, regardless of the circumstances. This limitation applies irrespective of whether we had prior knowledge of the possibility of incurring such damages and regardless of our level of responsibility or contribution to the situation.

Limitation of Liability

You expressly acknowledge and agree that we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, or damages for loss of profits, including but not limited to damages for loss of goodwill, use, data, or other intangible losses. this applies even if we have been advised of the possibility of such damages. these damages may arise from various circumstances, including but not limited to:

(i) the use or inability to use the service;

(ii) the cost of procuring substitute goods and services resulting from any goods, data, information, or services purchased, obtained, or messages received, or transactions entered into through or from the service;

(iii) unauthorised access to or alteration of your transmissions or data;

(iv) statements or conduct of any third party on the service; or

(v) any other matter relating to the service.

In no event shall our total liability to you for all damages, losses, or causes of action exceed ninety-nine usd ($99). this limitation of liability applies to all claims, whether based on contract, tort, negligence, strict liability, or otherwise.

We employ state-of-the-art technologies, including SSL encryption and secure email servers, to safeguard your data. Nevertheless, it is important to note that no security measure can guarantee absolute protection. While we take every reasonable precaution to secure your data, we cannot provide a 100% guarantee against risks such as viruses, malware, or third-party attacks. If a breach occurs resulting in the compromise of your data, we will not be held liable for any associated damages, as these circumstances are beyond our control.

To further enhance your data security, we strongly recommend that you take proactive measures to protect your information. This includes using strong passwords, exercising caution when sharing personal details online, and staying informed about best practices for online safety. Additionally, considering the potential risks, you may want to consider purchasing cyber insurance to provide an added layer of protection in the event of a data breach or cyber attack.

Cookies and Other Electronic Technologies

In order to enhance the Services, we may collect information regarding your usage through Internet server logs, cookies, and/or tracking pixels. It is important to note that you have the option to modify your settings to receive notifications when a cookie is being set or updated or to block cookies entirely. This empowers you to have control over the collection of such data.

Payment Processing

We utilize reputable third-party payment processors such as Paypal, Stripe, Spreedly, Amazon, Braintree, and others to facilitate secure transactions. Please be assured that we do not store any credit card data on our servers.

To ensure the highest level of security, all transaction information exchanged between us and these payment platforms is encrypted using 256-bit SSL certificates. This encryption guarantees that no unencrypted cardholder information is transmitted. You can have complete confidence that any information passed to these payment processor servers cannot be accessed, utilized, or altered by any unauthorized third parties seeking to obtain sensitive data.

We prioritize the protection of your personal and financial information and have implemented robust measures in collaboration with trusted payment processors to safeguard the confidentiality and integrity of your transactions.

Delivery Times

While we make every effort to fulfill delivery times, we cannot provide a guarantee for specific delivery times.

We shall not assume responsibility for any delays or losses resulting from events beyond our control. This includes, but is not limited to, weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or actions taken or omitted by public authorities (including government website delays or outages).

The visa requirements for any country are determined by the respective government and are subject to change without prior notice. Although we strive to provide comprehensive and up-to-date information, we cannot guarantee the accuracy or completeness of the information provided. We shall not be held liable for any reliance placed on such information.

Cancellation and Refund Support for Travel Documentation Services

At Evisa-to-kenya, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to ensure fairness and transparency while complying with immigration regulations. Please review the guidelines below for a smooth process.

Eligibility for Cancellation

• Cancellation requests must be submitted within 1 hour of order placement for orders under the Normal processing category. For urgent, rush, and super rush processing requests, cancellation requests must be made within 15 minutes of order submission.
• Cancellation requests are allowed if the application has been submitted but has not yet been processed by government authorities.
• Once the application is submitted to the senior government consulate for review or is under review / approved, cancellation requests may not be accepted.
• If the customer fails to submit the required documents & Information on time, the order may be auto-canceled without a refund.
• If an application is cancelled & rejected, cancellation is no longer possible, and the fee is non-refundable.
• If the customer submits duplicate applications, they may request cancellation of one before processing begins.
• If the customers no longer wish to travel, they may request cancellation before processing starts.
• If additional documents are requested and not provided within the given timeframe, resulting in rejection, a refund may not be possible.
• Refunds will not be issued if a visa application is cancelled or denied due to incorrect, incomplete, or misleading information provided by the customers. While we strive to assist customers throughout the process, the accuracy and authenticity of the submitted details remain the customer's responsibility.
• If duplicate payments occur, customers must submit proof of both transactions to be eligible for a refund. Refunds for duplicate payments will be processed after verification and may take 3-5 business days to verify.

Refund Policy

• Refunds will be granted if cancellation is requested before processing starts.
• If the customers cannot travel due to force majeure events (e.g., medical emergencies, unforeseen personal circumstances), cancellation requests will be reviewed based on whether processing has begun.
• If technical issues affect the visa processing system, cancellation, and refund requests will be reviewed accordingly.
• Customers must ensure their visa validity aligns with travel dates before applying. If plans change, cancellation must be requested before processing starts, as no changes are allowed once processing begins.
• If the wrong visa category is selected, cancellation and refund may be possible only if requested before processing starts with the senior government consulate.
• If a visa is denied due to previous travel violations, ineligibility, or past rejections, the fee remains non-refundable.
• Refunds will be issued using the same payment method as the application; alternative methods are not allowed.

No Cancellation & Refund After Visa Issuance

• Once a visa is issued, it cannot be cancelled or refunded.
• If the customer chooses not to use an approved visa or obtains a visa on arrival, the issued visa remains valid for its intended duration and cannot be revoked.
• The fee paid remains non-refundable regardless of travel intent after issuance.

Processing Time for Cancellation & Refund and data security

• Cancellation and refund requests are typically processed immediately. However, the refund can take 4-17 business days to reflect in your bank account.
• Your provided personal data and details will be automatically removed from the system once your application is cancelled.

Additional Considerations

• Refund Fee: A processing fee of $20 or more may apply to refund requests. This fee may vary for currencies other than USD and is subject to market conditions, covering banking and processing costs.
• Refund Cancellations: Refunds may be canceled due to issues arising from the customer’s side.
• Currency Variations: The refunded amount may differ slightly from the original payment due to fluctuations in currency exchange rates.

At Evisa-to-kenya, we strive to provide a smooth experience while ensuring fair policies for all travelers. If you have any concerns, please contact our support team for assistance.

Disclaimer of Warranties

Your usage of the service is entirely at your own risk. the service is provided to you on an "as is" and "as available" basis. we explicitly disclaim all warranties of any kind, whether expressed, implied, or statutory. these warranties include but are not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Information Collected From Third Parties & Online Analytics

As part of our Services, we may utilize third-party web analytics services, such as Google Analytics, to gather information. Additionally, we may obtain information about you from different third-party sources, including social media platforms or other websites. For instance, it is possible to access the Services or create an account through a third-party account, such as Facebook or Google. This allows for seamless integration and enhanced user experience across various platforms.

Retention of the Information We Collect

We will store your information for a reasonable duration necessary to provide the Services unless you choose to modify or delete your information. Personal data will be retained for as long as it is necessary to fulfill the intended purposes for which it was collected. Afterward, your personal data will be securely blocked in our information systems. We will retain this blocked data for the following reasons:

1. To address and protect our legitimate interests related to any claims regarding the Affiliate Program or contractual relationship with the Affiliate.
2. To comply with our legal obligations.
3. To conclude investigations into identified fraudulent or illicit activities.

Additionally, we will retain the information collected through cookies as long as you do not revoke your consent. Once the required retention period has expired, your personal data will be securely deleted from our information systems.

If you have provided your consent for the processing of your personal data for specific purposes, please note that you have the right to withdraw your consent at any time. Upon receiving your withdrawal request, we will promptly proceed to delete your personal data.

Our Disclosure of Your Personal Data and Other Information

We may disclose the information we collect in the following circumstances:

In the course of our business development, there may be instances where we sell or acquire businesses or assets. In such cases, the information we have collected may be disclosed in the context of a corporate sale, merger, reorganization, dissolution, or similar event. This may also occur during negotiations or due diligence leading up to such an event. We may also share your information with our affiliates and related companies for purposes consistent with this Privacy Policy.

As is common practice among businesses, we may engage the services of third parties to perform specific functions on our behalf. These functions may include mailing information, utilizing visa agents to visit embassies, maintaining databases, and processing payments, among others. We ensure that any third-party engagement is carried out in compliance with applicable privacy and data protection regulations and that adequate safeguards are in place to protect your information.

We may disclose your information to any third parties based on your consent to do so.

Legal Requirements. We may disclose information about you if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation.

LEGAL DISCLAIMER

This website is not affiliated with any Government in the world, European Union, the EU Council, the USA, or any other government agency or embassies worldwide. This is a private publishing website that offers general information about different visas.

The information provided here is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

EXTERNAL LINKS DISCLAIMER

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

PROFESSIONAL DISCLAIMER

The Site cannot and does not contain legal advice. The information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of legal advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS SITE IS SOLELY AT YOUR OWN RISK