Kenya eTA Rejection Reasons and Appeal Process

Applying for a Kenya eTA is an online process, but not every application is approved. Understanding why applications may be rejected can help travellers avoid mistakes and reduce the risk of processing delays before their intended travel date.

Common Reasons for Kenya eTA Rejection

1. Application Information Issues

a. Incomplete/Incorrect Application Information

Submitting the Kenya eTA application form with an incorrect or incomplete passport, general details or travel details can result in rejection.

How To Avoid It?

Applicants should enter the same passport details as mentioned on their passport and intended travel dates accurately and review their application before submitting it.

2. Document-Related Issues

a. Submitting Invalid Passport

Uploading invalid passport can result in Kenya eTA application rejection.

How To Avoid It?

Use a passport that has a validity of more than 6 months from the intended date of travel.

b. Uploading Blur Scans

Uploading blurry or unclear scans of the required document can be a major cause of rejection.

How To Avoid It?

Applicants should prepare clear scans of all the required documents before applying.

c. Incorrect Documents for the Selected Travel Purpose

Different Kenya eTA travel purposes require different supporting documents. Uploading documents that do not match with the selected travel purpose can affect the application decision.

How To Avoid It?

Applicants should upload the documents specific to their selected Kenya eTA type.

3. Immigration History Issues

a. Previous Immigration Violations or Deportation

A history of previous deportation or immigration violations in another country may be a reason for Kenya eTA rejection.

How To Avoid?

Applicants should honestly disclose any previous deportation or immigration violations in the Kenya eTA application form and provide additional information if requested by the authorities.

What to Do After Kenya eTA Rejection?

Step 1: Review the Reason for Rejection

The applicant will receive an email to their registered email ID, mentioning the reasons for rejection.

Step 2: Contacting Kenya eTA Support

If the applicant requires further clarification for their reason for rejection, they should contact Kenya eTA support with their order ID number and passport details, giving a brief description of the issue they are facing.

Step 3: Reapply for Kenya eTA

If permitted, reapply for a new Kenya eTA with the correct details and required documents. Reapplying requires the applicant to pay the visa fee once again.

Is there an Appeal Process of Rejected Kenya eTA? 

There is no appeal process for a rejected Kenya eTA. Applicants must submit a new application with correct information.

Content Disclaimer: Last updated in November 2026. Travellers are advised to verify the information with the relevant authorities, embassies or airlines before departure.